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Store Policy

Read our store policy terms

Store Policy

All purchases can be refunded within 7 days with same method of payment.

Open packages are nonrefundable.

Special orders not subject to change, return, or cancellation, if refused or abandoned there will be 35% fee charged.

All floor sample and clearance items are final sale, no return, no exchange, and will not include any warranty or guaranty.

Delivery and assembly charge are nonrefundable.

It is the customer responsibility to inspect all merchandise prior to pick up, we cannot accept claims for damage once the merchandise has left the store
you may exchange unopened mattress within 15 days of the original receipt date for one time reselection, and we
will charge you for any difference in cost.

If your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.

Foundations are non refundable or exchangeable.

Contact Us

If you have any questions or concerns about this Store Policy or how we collect and use your personal information, please contact us at:

Mattress Zone
888 Eastern Ave Unit 7
Malden, MA 02148
Phone: (781) 605-3165

Changes to This Policy

We may update this Store Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review our Store Policy periodically to stay informed about our practices.

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